Episode released on: April 1st, 2024
Episode number: 172
RIDICULOUSLY EASY TO DO BUSINESS WITH – David Avrin – THE CX GOALKEEPER – Transformation, Customer Experience, and Leadership Goals
Introduction
In an era where customer experience (CX) is the battleground for differentiation, the CX Goalkeeper Podcast brings you thought-provoking discussions with the luminaries of the industry. This episode features an in-depth conversation with Qaalfa Dibeehi, a beacon in the realms of CX, leadership, and sustainability. Dibeehi’s insights not only challenge conventional thinking but also offer a blueprint for transforming mindsets and embedding sustainable practices in CX.
About Our Guest Qaalfa Dibeehi
Qaalfa Dibeehi, currently a partner at Human2Outcome, brings over two decades of expertise in customer experience and leadership. With a rich background ranging from a VP role at Forrester to pioneering CX initiatives at Beyond Philosophy, Dibeehi’s career spans multiple facets of CX and leadership. His unique approach to transforming mindsets for behavior modification shines a light on the path businesses can take toward a more sustainable and customer-centric future.
Connect with Qaalfa Dibeehi:
A Deep Dive into the Content
Chapter List
00:00 – Game Start
00:54 – Introduction of Qaalfa Dibeehi
02:38 – The Values Driving Our Lives
04:32 – Main Topics at Human to Outcome
06:57 – Exploring Sustainability Experience
10:58 – Social Responsibility and ESG
14:49 – The Essence of Leadership in CX
17:59 – Innovative Methods for Mindset Transformation
21:35 – The Future of CX: A 10-Year Outlook
23:29 – Best Ways to Contact Qaalfa
24:32 – Qaalfa’s Golden Nugget of Wisdom
25:38 – Wrapping Up and Call to Action
Top 3 Key Learnings
- Sustainability as an Experience: Dibeehi emphasizes that sustainability should be weaved into the CX strategy, not just as an initiative but as an intrinsic part of the business ethos.
- Leadership in CX: Effective leadership is crucial for driving CX success. Leaders must embody the change they wish to see, promoting a culture that prioritizes customer-centricity.
- Sacrificial Loyalty: The concept of sacrificial loyalty, where customers choose your brand despite alternatives or challenges, is highlighted as the pinnacle of customer experience success.
The 3 Best Quotes
- “Sustainability itself is an experience.” – Qaalfa Dibeehi
- “Leadership is getting other people to happily and willingly do those things that drive business forward.” – Qaalfa Dibeehi
- “Sacrificial loyalty is the holy grail of customer experience.” – Qaalfa Dibeehi
The Golden Nugget
When asked about the future of CX, Dibeehi predicts a shift towards “neuro customer accounting,” where businesses will be able to measure customer loyalty and engagement in real-time through advanced technologies. This forward-thinking vision underscores the evolving nature of CX and the need for businesses to adapt and innovate continually.
Conclusion: Why You Need to Listen to This Episode
Qaalfa Dibeehi’s episode on the CX Goalkeeper Podcast is a treasure trove of insights for anyone looking to elevate their understanding of customer experience, leadership, and sustainability. The conversation not only sheds light on the critical issues facing businesses today but also offers actionable advice on tackling these challenges head-on.
Whether you’re a CX professional, a business leader, or simply someone passionate about creating meaningful customer relationships, this episode is a must-listen. Dive into the wisdom shared by Qaalfa Dibeehi and embark on a journey to transform your approach to CX and leadership.
Your feedback is invaluable. Share your thoughts on this episode and let us know what topics you’d like to explore in future discussions. Together, let’s keep the goal of exceptional customer experience at the forefront of business strategy.
#cxgoalkeeper #businesstransformation #leadership #customerexperience #podcast
Keywords:
CX Goalkeeper Podcast, Qaalfa Dibeehi, customer experience, leadership, mindset transformation, behavior modification, sustainability in business, CX leadership, sacrificial loyalty, human to outcome, CX innovation, CX strategy, leadership coaching, digital transformation, ESG in business, sustainability experience, CX future trends, customer loyalty, business transformation, CX coaching
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