Episode released on: November 20, 2023
Distilling the essence of the CX World Games with Christopher Brooks – THE CX GOALKEEPER – Transformation, Customer Experience, and Leadership Goals
Introduction
Welcome to the latest blog post where we delve into the enlightening conversation with Chris Brooks on the CX Goalkeeper Podcast. This episode, titled “Distilling the Essence of CX: The CX World Games with Chris Brooks,” offers valuable insights into customer experience (CX) transformation and leadership.
“Because I think it really is something we don’t think about often enough, we can do a lot more in customer experience. If only we take a step back and think about the social impact we can achieve.”
Chris Brooks
About the Guest: Chris Brooks
Chris Brooks is a globally recognized customer experience consultant. He heads a practice of about ten consultants, helping organizations enhance outcomes for their customers. Chris has been in the customer experience field even before he recognized it as his career path.
Connect with Chris on LinkedIn or via email christopher.brooks@lexdengroup.com
Diving Into the Content
The discussion centered around the innovative concept of the CX World Games, a brainchild of Chris during the pandemic. This initiative aimed to solve customer experience challenges while fostering community and charity support. Chris highlighted the importance of collaboration and the collective effort of the CX community in addressing real-world problems through these games.
“You know, that’s precious, the most precious thing I think a lot of CX people have is their time, and they contribute it. And it’s not, you know, sometimes it’s quite a bit of time as well, because you really want to do well. It’s the thing about CX professionals, everyone has high standards of what they want to achieve.”
Chris Brooks
Top 3 Key Takeaways
- Community Building in CX: Chris emphasized the power of community in CX, where professionals from diverse backgrounds and geographies collaborate to create better outcomes for others.
- Practical Approach to CX: A recurring theme in Chris’ conversation was the practical application of CX principles. He stressed the importance of being a practitioner rather than just a theorist in the field.
- Innovative Problem-Solving: The CX World Games presented a unique approach to addressing customer experience challenges, demonstrating the effectiveness of innovative and collaborative problem-solving.
Golden Nugget
Chris’ golden nugget was a profound statement on professional guidance: “You have to be very careful or conscious of where you set your compass to.” This highlights the significance of direction and intention in one’s professional journey, especially in the realm of customer experience.
“You have to be very careful or conscious of where you set your compass to.”
Christopher Brooks
Keywords:
Chris Brooks, CX World Games, Customer Experience Insights, CX Leadership, Innovative CX Strategies, Business Transformation, Customer Service Excellence, CX Community Building, Practical CX Applications, CX Podcast, CX Thought Leadership, Customer Experience Consultant, Collaboration in CX, Real-World CX Solutions, Customer Experience Trends, CX Best Practices, CX Innovation, Podcast for CX Professionals, Enhancing Customer Outcomes, CX Goalkeeper Podcast
#cxgoalkeeper #businesstransformation #leadership #customerexperience #podcast
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