Episode released on: November 6th, 2023
Pioneering CX Leadership: Karl Sharicz's Journey – THE CX GOALKEEPER – Transformation, Customer Experience, and Leadership Goals
Introduction
Welcome to another enlightening episode of the CX Goalkeeper Podcast, where we dissect the ins and outs of customer experience transformation and leadership. In this episode, we sit down with Karl Sharicz, a seasoned CX professional, to navigate through his storied career and extract valuable insights that are shaping the industry.
About Karl Sharicz
Karl Sharicz is a name that stands out in the customer experience realm. With a career spanning over a decade, he has been a torchbearer for transformative CX practices. His extensive background includes stints in corporate leadership and education, offering a unique perspective that blends theory with practice.
His contact details:
Diving into the Discussion
Throughout our conversation, Karl takes us on a journey through the pivotal moments of his career. From “jumping into the deep end of the pool” to facing industry challenges head-on, his stories are a testament to the relentless pursuit of CX excellence.
“Change management is a whole entire chapter in my book as well,” Karl shares, highlighting his comprehensive approach to steering organizations toward customer-centricity. His discussion on servant leadership sheds light on the empathetic and human-centric approaches necessary in today’s business landscape.
And that’s what I think serve the essence of servant leadership is to facing the changes that we want to make and just, you know, we’re not bypassing it, we’re not sweeping it under the rug, we’re not ignoring it.
Karl Sharicz
Top 3 Key Takeaways
- The Essence of Learning by Doing: Karl emphasizes the importance of hands-on experience in CX, suggesting that the best learning comes from “doing and digging a lot.”
- Servant Leadership in CX: He advocates for a leadership style that prioritizes facing changes, noting, “We’re not sweeping it under the rug, we’re facing it straight on.”
- The B2C Focus: Karl touches on the nuances of business-to-consumer strategies, pointing out the distinct approaches required for success in this area.
The Golden Nugget
A profound moment in the episode is Karl’s golden nugget, inspired by James Arthur Baldwin: “Not everything that is faced can be changed. But nothing can be changed until it is faced.” This insight encapsulates the proactive and courageous mindset needed to drive meaningful change.
Keywords:
Karl Sharicz, CX leadership, customer experience transformation, change management in CX, servant leadership, CX strategy, B2C customer service, CX Goalkeeper Podcast, CX professional insights, CX industry evolution, customer-centricity, driving change in CX, CX learning by doing, CX deep dive, CX expert discussion, customer experience innovation.
#cxgoalkeeper #businesstransformation #leadership #customerexperience #podcast
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